Logistics Operations Manager

• Optimize Operations o Analyze and calculate the optimal use of fleets, staff, and operations for both land and air transport to maximize business returns. o Maintain a balanced service-to-cost and profitability ratio through performance evaluation, managing variations, escalations, special requests, projects, and network optimization. • Financial Management o Ensure accurate and complete accounting, reporting, record management, and internal control systems are in place for both business units, meeting agreed-upon financial targets. • Third-Party Management o Manage third-party transporters, ensuring they meet Key Performance Indicators (KPIs) and service levels. o Oversee the international line haul of cargo from Johannesburg to Windhoek using the superlink fleet. • Client Services Oversight o Lead the Client Service department, ensuring effective handling of collections and client communications. o Act as the escalation point for client issues, ensuring timely and satisfactory resolutions. • Technology Integration o Enhance the utilization of existing and new technologies, ensuring compatibility with operational requirements. o Facilitate integration through the development and implementation of support processes, platforms, and mechanisms, including equipment control and maintenance. • Health, Safety, and Security o Ensure workplace health, safety, and security requirements are met at the Windhoek and alternative facilities. o Conduct risk assessments and implement corrective actions to safeguard the company and employees. • Warehouse Management o Oversee proper picking and packing of goods, organizing special requirements for dispatching and collecting stock, such as hazardous materials or fragile products. • Team Leadership o Employ, develop, and manage qualified staff to ensure high levels of client satisfaction. o Maintain staff records and distribute reports promptly. o Lead air and land transport teams through coaching, development, and motivation. o Monitor team and individual performance against targets and objectives aligned with company strategy. • Service Delivery o Manage the forwarding lifecycle from start to finish, emphasizing efficiency and effectiveness. o Focus on KPI management, activity, and event performance management to maximize operational efficacy. • Project Coordination o Coordinate and assist with ongoing air and land transport projects, providing active daily support to expedite operations. • Stakeholder Collaboration o Develop and maintain relationships with internal teams (Air/Land Transport Operations, Operations Excellence, Customs, Commercial) and cluster teams. o Resolve account queries and ensure seamless, high-quality service to clients. • Regulatory Compliance o Ensure all activities comply with legal and company regulations, including ISO procedures. o Report on monthly KPIs and event controls. o Act as the Public Officer, representing the company as required. • Cultural Development o Create and maintain a positive work culture aligned with company values. o Promote and develop initiatives in line with the "best company to work for" principles. • Modernization Alignment o Align with regional and local modernization projects to enhance Air and Land Transport products. o Participate in system enhancements, staff restructuring, and process and workflow reviews to suit global, regional, and local productivity. • Operational Analysis o Analyze operating results and key components relative to established objectives. o Make necessary adjustments and implement new procedures to correct unsatisfactory conditions.

Skills and Abilities: o Proven ability to lead, coach, and motivate teams to achieve high performance. o Ability to build value-based relationships with customers, partners, and suppliers. o Experience in identifying and mitigating operational risks. o Familiarity with workplace health, safety, and security protocols. o Advanced analytical and problem-solving abilities. o Excellent interpersonal and communication skills, both written and verbal. o Ability to collaborate effectively with clients and colleagues at all levels. o Proficient in Microsoft Office Suite (especially Excel) and Warehouse Management Systems (WMS).