Front Desk Team Leader

Are you passionate about delivering exceptional customer service and leading a team to success? We're seeking a motivated and experienced individual to join us as a Team Leader and play a pivotal role in shaping unforgettable experiences for our guests. As a leader in the industry, they strive to create memorable moments and exceed expectations at every touchpoint. As a Team Leader Concierge, you'll be at the forefront of our guest experience, leading a team of dedicated concierge staff to deliver exceptional service and unforgettable experiences. Your responsibilities will include: Leadership: Oversee and coordinate the activities of the team, ensuring smooth operations and exceptional service delivery. Leadership and Training: Provide guidance, support, and training to team members to ensure they excel in their roles and embody our commitment to outstanding customer service. Managing Guest Services: Handle guest inquiries, requests, and concerns with professionalism and efficiency, ensuring prompt resolution and guest satisfaction. Financial Administration: Manage petty cash and other financial transactions, maintaining accurate records and ensuring compliance with company policies and procedures. Shift Rosters: Develop and manage shift rosters for the concierge team, ensuring adequate coverage during peak hours and special events. Collaboration: Collaborate with other departments to ensure seamless coordination and delivery of services, maintaining open communication and a spirit of teamwork.

Interpersonal and communication Multi-tasking Flexibility